Tony Hsieh sums up the goal of Zappos.com quite simply: to deliver happiness in a box.
“Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives,” he said. “And that’s how we view this company.”
Watch the launch party for the book “Delivering Happiness” on live stream from New York on June 7 at 7pm EST with other members of the 3 Long Island Entrepreneurs Meetup Groups mentioned below.
You will have a chance to receive a FREE copy of the book!!!
All you have to do is
2) Join us on Monday, June 7th at, http://ustream.tv/deliveringhappiness at 7:00 PM EST
3) And on Monday, June 7th send me an email at LIEntrepreneurs@yahoo.com between 7:00 and 8:00 PM EST to let me know that you are tuned in to the live launch party
“Make customer service the entire company, not just a department” – by Tony Hsieh, Author of “Delivering Happiness” and CEO of Zappos.com, Inc.